← Back to marketing toolkit

<aside> 🧠 Use Case Have you received a negative review or tricky feedback? Use this prompt to craft the perfect response, allowing the consumer to feel valued and boosting your brand's reputation.

</aside>

• Input required = Product/Business information, review location & review content
• Single Prompt
• Quickly respond to customers with our simple format

🔨 Prompt

Please draft a response to a customer who has left the following negative review for my [specify product or business] on [Enter platform review is from; e.g. Facebook, Trustpilot, etc.]. The goal is to express sincere apologies for their disappointing experience, empathize with their concerns, and request further details to better understand their issue and facilitate a quick and effective resolution.

Here's the review content:

[insert detailed review content including specific issues, date of experience, and any interactions with staff or use of product]

➕ Optional Prompt Add-on

Ideally my desired outcome would be [ENTER OUTCOME; FREE GIFT/REFUND, ETC.]